FREQUENTLY ASKED QUESTIONS
Here you can find frequently asked questions and answers about payment, shipping, and product returns.
If you can't find the answer to your question, contact us here .
PAYMENTS
What are the payment options?
We support payments via: Visa, Mastercard, American Express, Apple Pay and PayPal.
Is cash on delivery possible?
Cash on delivery is only possible in Slovenia.
DELIVERY
When will my order be delivered?
We’ll prepare and ship your order as soon as possible. Delivery usually takes 1–7 business days, depending on your location.
How much does postage cost?
Shipping is calculated at checkout and depends on your location.
Is cash on delivery possible?
Cash on delivery is only possible in Slovenia.
RETURNS
Are refunds possible?
Returns are possible within 14 days of receiving the product.
You can read the product return policy here .
How can I return a product?
You can read the product return policy here .
How much time do I have to return products?
You can return products within 14 days from the date of receipt of the shipment.
CONTACT US
If you didn't find your answer above, please contact us here .
We will be happy to help you as soon as possible.